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Not responding to queries

Location/place: Mumbai

Name of company/service: Axis Bank

I have home loan with Axis Bank and interest rate is quite high. I want to transfer this loan to some other bank and communicated the same to axis bank customer care many times through e mail but no one is responding me. I want to know procedure and if any charges are applicable for transfer. I have such a bad experience . I live in such part of the city that it’s very difficult to bank to any branch . As a customer i am really frustrated . It’s not the first time with Axis bank , every time i try to approach them , it leads to frustration . Not sure how to deal with it.
Name : Raju Mishra
Contact No: 9890533085
Loan account no : 245010600802024

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