Location/place: KOLKATA
Name of company/service: LG ELECTRONICS LTD,(LG MOBILE)
Sir,
I EXPRESS MY DISSATISFACTION SERVICE FROM LG ELECTRONICS REGADING A MANUFACTURING DEFECT OF A GU285 HAND SET WHICH WAS PURCHASED ON 11/10/11.
& COMPLAINT ON 19/10/11.
THE LG COMPANY REFUSE TO REPLAY WHICH STATUS SHOWN IN MY BELOW DETAILS MAIL FOR YOUR READY REF.
PL SOLVE MY CASE THROUGH INDIAN CONSUMER PRODUCT SERVICE RIGHT
REGARDS
ARUP ADHIKARY
SANTOSHPUR,KOLKATA-700066.
Note- below mentioned is complaint day by day status—————–
Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.( UTILISATION OF LEGAL POWER)
From: “ARUP ADHIKARY” Wed, 09 Nov 2011 21:56:02
To: “LG Service” and others
Cc:
Bcc:
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Sir,
This is to inform you that though 24hrs crossed but your no response recieved to my mobile number-09830510564 or no email ansower got according to your suggesstion.
I am clear consumer legal right is appropriate way other wise we have noting to do
regards
ARUP ADHIKARY
09830510564
From: “ARUP ADHIKARY”
Sent: Tue, 08 Nov 2011 19:55:09
To: “LG Service”
Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.
Sir.
This is to inform you that today I feel confidence after talking with MR Manjunathan(LG MOBILE DESK REP. time-5.45pm) vide the toll free-18001809999 , the matter which is hold without any response condition from longtime will be solved within short of time.
I am waiting your favouralbe response.
Regards
ARUP ADHIKARY
KOLKATA
MOB-09830510564
From: “ARUP ADHIKARY”
Sent: Mon, 24 Oct 2011 21:43:24
To: “LG Service ”
Cc: “amitdas “,”adhikaryarup79 ”
Subject: Fw: Distrub & very bad service of LG GU285 MOBILE HANDSET.
SIR,
I AM HIGHLITING MY UTTER DIS SATISFACTION OF YOUR SERVICE SUPPORT REGARDING MY LG MANUFACTURING DEFECTIVE SET .
I AM HARRASED ONE MONTH FROM PURCHASING DATE & LASTLY- IME NUMBER CHANGED
& LAST COMPLAINT LODGED TO YOU ON 16TH OCT11. & AS PER YOUR INSTRUCTION I MEET
TO YOUR SERVICE PROVIDER MR AMIT DAS ON 19TH OCT11
Mr AMIT DAS AGAIN HARRASED ME BY HIS PUNISHMENT SERVICE ACTION TAKEN AS A RESULT THE LG HAND SET BECAME TOTALY USELESS WHICH I INTIMATED BY THE MAIL ON19TH OCT NIGHT.
I AM WAITING FOR YOUR FEED BACK BUT LASTLY A REMINDER GIVEN ON 23TH OCT FOR REPLY.
I HAVE SEEN THAT LONG TIME HARRASED BY YOU WHICH LEADS TO HUGE AMOUNT LOSSES TIME
& MONEY OF 10THOUSAND.
I AM NOT DEPENDING YOUR WARRANTY SERVICE BUT DEMANDING FOR RETURN BACK OF HAND SET VALUE RS-4575/ & OTHERWISE IT WILL BE PROCESS THROUGH CONSUMER FORUM WITH FEW DAYS.
THANKS & REGARDS
ARUP ADHIKARY
C/O-RINA ADHIKARY(WIFE)
Note- I have put a remarks on your warranty sheet on 19.10.11 as partically work done & set is turned to out
of using by your rep. JOB CARRIED.
From: “ICRPC”
Sent: Wed, 19 Oct 2011 21:53:26
To: “ARUP ADHIKARY”
Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.
Thanks for contacting ICRPC for filing your consumer complaint. Please send request to [email protected] to receive the detailed procedure about how to file a complaint. All your doubts will be cleared in this mail, hence read it carefully.
From: ICRPC
www.consumergrievance.com
Sent by International Consumer Rights Protection Council (ICRPC)
—–Original Message—–
From: ARUP ADHIKARY
Sent: 19/10/2011 9:21:55 pm
Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.
TO
M/S. LG ELECTRONICS(SERVICE DIV)
Sir,
This is to inform you that i have visited today with Mr Amit das as per your instruction my problem not solved
and creat more problem than due to half hurted work.
I wanto know why my IMEI NO. CHANGED as early stage & Mr Das told me the set distrub my self then why
some parts replaced under warranty without complete resolving though it not over more than 1yr or not distrub
by Grahak
Pl look the matter at your end quickly
Regards
ARUP ADHIKARY
09830510564
Note- Pl clarify ,The service of Mr Das is positive or creation of more problem than previous & without kind listening just to verify the customer is wrong.From: LG Service <‘);” href=”javascript:void(0);”>[email protected]>;Sent: Tue, 18 Oct 2011 11:05:25 To: “[email protected]” <‘);” href=”javascript:void(0);”>[email protected]>;Cc: AMIT DAS <[email protected]>Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.
Please don’t hesitate to contact our Branch Service Manger Mr. Amit Das on his mobile number 9836649900.
Thanking you and reassuring you of our best services always.
Your’s Sincerely
Ganesh
Customer Service – LG Electronics
From: [email protected] [mailto:[email protected]] Sent: Monday, October 17, 2011 8:36 PMTo: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([email protected])Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.
Sir,
This is to inform you that my postal add as mentioned below
Regards–
–Arup Adhikary
C/O- Rina Adhikary
OAISHA COMPLEX-II, FLT. NO.-3B.
C-185/A NEW SANTOSHPUR ROAD.
LP-14/45, Behind-241 Bus stand.
SANTOSHPUR, KOLKATA-700066.
Near-Santoshpur rail station
Officie Add- J K TYRE & INDUSTRIES LTD
195A PARK STREET, KOL-700017
Oppo-Parkcicus trum depo entry.From: LG Service <‘);” href=”javascript:void(0);”>[email protected]>;Sent: Mon, 17 Oct 2011 12:01:22 To: “[email protected]” <‘);” href=”javascript:void(0);”>[email protected]>;Subject: Re: Distrub & very bad service of LG GU285 MOBILE HANDSET.
Dear Customer,
Thanks for writing in to us.
In order to assist you with your enquiry, we require your Postal address.
Kindly send your complete address (along with this mail), so that we can do the needful.
Your’s Sincerely
Ganesh
Customer Service – LG Electronics
From: [email protected] [mailto:[email protected]] Sent: Sunday, October 16, 2011 11:42 AMTo: serviceindia/LOCAL EMPLOYEE/LGEIL Corp. CS([email protected])Cc: RAJNEESH KUMAR/LGEIL Calcutta C.S.([email protected])Subject: Distrub & very bad service of LG GU285 MOBILE HANDSET.
SIR,
This is my kind complaint to you that i have purcahsed a GU285 mobile set on 28/11/10 from V R Communication,D.H ROAD, BEHALA,KOL-34(PH-033-24577492/9830841452) for Net purpose but the
system is failed for surfing which is known to yr engineer/ Dealer.
The present one more problem that the operation key malfunctioning & the set is out of using purpose.
The battery strength is very silly from bigning & the top frame automatically disintigrated without impact.
My request to you ,pl changed the set as it brand new complaint product( The dealer forced me to purchase
yr product instead my choice of Nokia)
I HOPE YOUR AFTER SALES SERVICE MAY BE MY SMILE.
REGARDS
ARUP ADHIKARY([email protected])
C/O-RINA ADHIKARY
09830510564
dt16.10.11
NOTE- My mob IMEI WAS 358749-03-421847-9 BUT PRESENT NO. IS–358749-03-401294-8
The set purchased price was rs 4575 vide c/m no-2885 but why perfomance very bad compaired to competetion
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