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Not received my Phone Yet

Location/place: Delhi

Name of company/service: Blackberry Phone Srvices

I bought new blackberry and is under Warranty/Gurantee.But there was some issue in Speaker soi went to service centre, More than 15 days are gone there is no news i tried calling 100 times but no proper answer and then they are saying two more days.
I am in loss because they are not giving me back what is mine. This is highly disappointing .please solve the same and please guide me.

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