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Not Honouring the return policy

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by

Mayank Naharia
in

We bought a product from Titan Eye plus with the Order ID: TEP-543A0EF1 which was delivered to us in a damaged state. Now, when we call the customer care to return the product, they are saying that we can only get an exchange and that we are not eligible for a refund. Please let me know what can be done regarding this as on the box also they have mentioned in clear letters as “7 days easy return policy”.

If companies like Titan start cheating the customers with these tactics then there is no way a customer can trust the Indian brands anymore.

Comments

2 responses to “Not Honouring the return policy”

  1. Steve Avatar
    Steve

    Dear Mayank,
    Steve here from the Customer Relations team. Always here to help!
    Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
    As per our records, your complaint was already registered with our call center/help desk team on 01/12/2018 and the ticket number is as follows :4563810878750720. Your ticket would be addressed & closed at the earliest.
    We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-419-9110.
    Sincerely,
     Steve

  2. Titan Social Care Avatar
    Titan Social Care

    Dear Mayank,

    Steve here from the Customer Relations team. Always here to help!

    Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

    As per our records, your complaint was already registered with our call center/help desk team on 01/12/2018and the ticket number is as follows : 4563810878750720. Your ticket would be addressed & closed at the earliest.

    We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.

    Sincerely,
     Steve

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