Not helping in fraudulent transactions

Location/place: Bangalore

Name of company/service: State Bank India Card

Sir/Mam,
Two fraud transactions(total around 41,000) were done on my SBI card. I complaint them regarding the same. After around 20 days they said that password he entered was correct so you have to pay. But at first place password was correct entered during transaction that’s why transactions were approved. That is not the thing they are telling after twenty days. If they would have contacted merchant when I complaint they may not have delivered the product.
As fraud transactions are online with some SBI help I would have easily got my money back, as it is not difficult to find out. Instead of helping they have charged me with interest this month though transactions were not shown in last statement.
I request you to help me regarding the same.

Swapnil Jamthe
9901705015
[email protected]


Comments

One response to “Not helping in fraudulent transactions”

  1. Dear Swapnil,

    We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [email protected] mentioning reference number 141707 in your mail to enable us to address your concern on priority.

    Yours Sincerely,
    SBI Cards.

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