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Not give the policy mature cheque

Location/place: Mumbai

Name of company/service: Life Insurance Corporation

My mom has a LIC policy which had been matured at Date 10-6-12.the last payment of the policy was Date 10-6-11. My mom is calling them about asking when she will get the cheque they are totally not responding to it. the phone no. is 02228101165,they are picking up the call after a 10 times she call . Please Help !!!. Ploicy No. 921243610
My phone no. 9773003661

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