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Not getting refund after maturity of sahara Q shop Plan H bond

Dear sir,
I have Sahara Q shop Plan H bond which has been matured but sahara agent is not proceeding it for payment and when i approach their office, they replied that they dont have permission from company to proceed it and force me to extend it for next 2 years. kindly take necessary action and get my money refund.
Detail of my SAHARA Q Shop bond as follows
Hologram No.: 992194896235
Customer id : 812612015869
Certificate no.: 562019696771
Date of bond issued: 08/06/2012
Thanks & Regards
Priyank Jain

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