Location/place: COLABA/MUMBAI
Name of company/service: INDIAN ARMED FORCES
SIR/MADAM…
I BOUGHT A BRAND NEW MINILAPTOP FROM VIJYA SALES ON 04/03/12 AT CHARNI ROAD.BUT IT WAS GOT DEFECTED ON 12/06/12.AND I VISIT VIJYA SAES ON SAME DATE..ON THERE I WAS SEND TO DIRECTLY ACER SERVICE CENTER AT GRANT ROAD TO ANOTHER DATE ON 13/06/12.
AFTER GOING ON THERE I HAD DEPOSITED MY LAPTOP TO SERVICE CENTER.
AND AFTER ONE DAY ..THEIR EXUTIVE CALLED ME ON MY MOBILE THAT THERE WAS PROBLEM IN KEYBOARD AND IT CCAN NOT BE CHANGED BECAUSE OF THAT KEYBOARD WAS NOT HAVING ANY BAR CODE OR SERIAL NUMBER.
HE AGAIN TOD ME THAT I HAVE TO REQUIRED TO GO IN DEALERS WHERE I HAD TO BUY. FROM..
SO I AGIN VISIT THE VIJYA SALES AND MEET WITH THE SALES MANEGER MR.YOGES..I TOLD HIM ALL THE HAPPENNING.HE PROMISED ME THAT HE WILL TALKED O AER COMPENY AND MY PROBLEM WILL BE SHORTED OUT WIHIN 4 DAYS..AND HE WILL INFORM ME OTHER DAY ABOUT THE FINAL TATES OF ACTIVITY.
AFTER 2 DAYS I AGAIN ASKED ABOUT THE SYTRUP OF MY LAPTOP TO MR.YOGESH ON PHONE.AND HE REVIESED THE SAME WORDS WHAT HE HAD TOLD ME TO PRIOR.
SAME DAY I GOT THE CALL FROM ACER SERVICE CENTER ALSO THAT MY LAPTOP CAN NOT BE REPAIRED BECAUSE OF THE KEYBOARD WAS DUPLICATE..AND IT IS REFUSED TO REPAIR IN WARNTY PRIOD. WHILE I WAS GOT 12 MONTHS WARNTY OF MY LAPTOP…
I AGAIN CONTACT TO MR.YOGES AND TOLD ABOUT ALL THE SAME …THEN HE ALSO TOO REFUSED TO DO ANY THING…
HE TOLD ME THE ONLY CONTACT OF A MR.MAHESH..AS A EMPLOY OF ACER SERVICE ENTER..
I CONTACT HIM TOO BUT AME REPLY WAS GOT THAT MY LAPTOP CAN NOT BE REPAIRED IN WARANTY..I HAVE TO BE PAID FOR CHANGING OF KEYBOARD..
SO AT LAST I AM DOING COMPLAIN IN AGAINST OF ACER COMPENY AND VIJYA SALE FOR PROVIDING ME THE DUPICATE KEYBOARD AND HARRASING ME FOR THE REPAIRING OF SAME..SO I REQUEST YOU TO PLS CHECK THE ALL MATTERS AND GIVING ME THE UR CONCLUSION RESULT..
THANKING SIR/MADAM
REGARDS……
SP GUPTA
(PITTY OFFICER)
INDIAN NAVY
INDIAN ARMED FORCES
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