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NOT DELIVER AFTER TAKING VALID ORDER

Location/place: WORLI, MUMBAI-18

Name of company/service: MACDONALD

I HAD ORDER FOR 1 HAPPY MEAL & 1 MC VEGGIE BEFORE 8.30 PM & GOT THE ORDER NUMBER AS 1185. AFTER 15-20 MIN GOT A CALL FROM NEAREST MC STORE WHICH IS AT PHOENIX, LOWER PAREL 7-9 MIN AWAY FROM MY RESIDENCE THAT THEY WILL NOT DELIVER AS THE AREA IS OUT OF DELIVERY SERVICE. AFTER LOT MANY ARGUMENTS THE PERSON SAID HE WILL CALL ME BY 5 MIN WHICH THEY NEVER CALLED UP. HAD AGAIN CALLED ON THEIR NUMBER 66000666 & SPOKEN THEM FOR 15 MIN & A SENIOR PERSON, VISHAL ULTIMATELY SAID HE WILL ARRANGE FOR THE DELIVERY BUT NEXT TIME ONWARDS THEY WILL NOT DELIVER AS IT IS BEYOND THEIR POLICY OF DRIVING 7 MIN WHICH IS NOT ADVERTISE ANY TIME. JUST FOR INFORMATION WE HAD ALREADY ORDER MANY TIMES BEFORE ON THE SAME ADDRESS AND GOT THE DELIVERY ALSO FROM SAME OUTLET.

IF THEY HAVE SUCH POLICIES CUSTOMER SHOULD NOT BE KEPT IN DARK. HENCE REQUEST YOU TO TAKE A STRONG ACTION AGAINST THE ADVERTISING FOR MC DELIVERY.

THE PROMISES ARE MEANT TO BE KEPT NOT TO BE BROKE AS AFTER PLACING THE ORDER I HAD PROMISE MY 5 YEARS OLD SON THAT HE WILL GET MCDONALD SO I HAD TO STRUGGLE SO MUCH.

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