Name of company/service: Videocon Washing Machine
The Incharge (Service)
Videocon International Limited
Mittal Court, 17th Floor
‘C’ Wing, Nariman Point
Mumbai – 400 021
Subject – Nonfunctioning of Videocon washing machine
I purchased a videocon washing machine from M/s. Videocon, Ghaziabad.
This Washing machine went out of order much before the expiry of the
guarantee period. Now this machine is under AMC.
When it again became defective complaint was lodged vide complaint no. GHA 0812100126 on 8-Dec-10. Service Mechanic visited on 9-Dec-10 and advised that control is faulty and will be replaced
tomorrow. Which has not been done till today evening.
I am contacting Videocon customer Care phone no. 01139404040 daily to ascertain status of repairs. After few days they gave Phone No. 0120-4538900 of A.R. Enterprises, Ghaziabad.
On dialing Phone 0120-4538900 of A.R. Enterprises, Ghaziabad no body attends the calls after welcome message, ring back tone keep coming.
In spite of my frequent complaints and request till today nobody has responded. The call centre always assure to get this problem solved “AS EARLY AS POSSIBLE”. But I have not received any response till now from any officer/ technical person not to say of solving problems.
There is no response to emails sent during last 13 days. Similar is the fate of phone calls. I several times called Phone 9582809181 of Mr. Pankaj Gupta, Service Manager, Ghaziabad. I once spoke to him. Thereafter – his mobile remain unanswered.
Please provide following email ID’s and phone nos.
1. Branch head at Ghaziabad
2. All India Service Head
3. Director looking after sales service
I have paid AMC and am not asking for charities. Videocon have failed to
render service within 24 hours. My calls are not taken. Videocon people do not have courtesy to call back.
I asked them to replace the machine if they can not put the machine in running
order. I also sent copy of this mail to Mr. Venugopal Nandlal Dhoot, Chairman.
Rajiv Kumar Agarwal
Ghaziabad – 201 002
Fax : +91-120-4103471
Mobile : +91-9311607733/ 9810717902
Copy to :
Mr. Venugopal Nandlal Dhoot
Videocon Industries Ltd.
Fort House, 2nd Floor
221, Dr. D. N. Road
Mumbai – 400 001