Non Return of Dungle,MTS-Network Issuese

Location/place: Serampore

Name of company/service: MTS

I have Purchased a MTS Dungle,No-8647949068,and it wasactivated by company on 17.08.2013,but from the very begining,it was not used,because of Poor network,only 0.05MBPSDownload speed,and 0.11 mbps upload speed was there,which was not serving my purpose,I was unable d to use it,of or opening any site,or download,
I have lodge a complain No-C1352330610,and mailed to the Email address regarding that matter,but,there personnel came in 10 days,but at least,they decided that the network strength was low at my area,so I wanted permanent disconnection,and Emailed them again to refund my amount,against returning of Dungle,but they replied by mail that”We are sorry to inform you that we donothave the provision to refund back the Amount’
Sir,itswastage of money,why I will not get refund,whereas they have failed to give me proper service,they have lodged a disconnection request No-R13-52419009,
also requested me for a bill payment of Rs.638.98/,but whereas ,I have not used it for a single day,why I will pay bill,

Please do the Needful

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