Name of company/service: Airtel
I had two Airtel postpaid numbers of Pune, Maharashtra which we disconnected and paid the outstanding amount but on recieving the actual bill, we found that we paid extra bill amount charged by them. below is the mail for reference which assures the amount to be refunded by Airtel. Its almost 8 months of assurance , we have not received our refund.
Last communication from Airtel.
Dear Ashutosh Singh,
We apologizing for delay in responding your email.
Ref: Email dated 31-10-2011, expressing concern regarding the refund of deposit amount for your airtel mobile numbers 9975748663 and 8600999476.
Thank you for your mail to airtel and the opportunity to assist you.
We would like to inform you that the number has been disconnected with effective from 18-07-2011.
As per our records dated 13-10-2011 the refund amount of Rs.822.96/- with cheque number 193016 dated 10-10-2011 has been dispatch through QMS Courier Refernce 290577.
However, we have registered your request to reissue refund the excess amount to your current address Flat No 208, Block 3, SMR Metropolis, Miyapur, Hyderabad 500049 Andra Pradesh. For your reference, the unique service request number is 40455107. Our team will contact you by 15-12-2011 within 09:30 hours with an update on the same.
We have registered your request to refund the excess amount Rs.713.77/-. For your reference, the unique service request number is 40454818. Our team will contact you by 18-11-2011 within 09:30 hours with an update on the same.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Bharti Airtel Limited