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Non Refund of Booking Amount and No Work Progress

We have booked a flat, residential apartment of 500 SqFt. for their Universia Project at Patharghata, Newtown, Bhagowanpur, West Bengal 700135 and have paid 20 per cent of the cost amount i.e. 2,50,000. Date of booking was 12th May 2017. However due to their non-sanctioning of projects and delay in their works we have processed cancellation request of which the cancellation paper works have been submitted. But as of now they are delaying to refund the amount as stated on the papers and documented on each paper works between us. Keep on revising the dates and making false promises and not entertaining our phone calls.

The project is in the name of Ms Bani Roy Choudhuri who is severely unwell and my father has expired. I need a speedy recovery and refund to be processed with due respect to consumer forums help. Legally we have all paper works and documents in support of the complaint and since this are needed for my mother’s treatment as well. We are completely complying with the company’s terms and conditions but if they are not then we have to seek the first information report & further legal formalities for justice.

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