Non-Refund for Defective Product

Location/place: Ahmedabad

Name of company/service:

I placed order for HTC G1 through on 30/05/2012. I made online payment via my Standard Chartered Bank Account also instantly. I received the handset on 06/06/2012. I was shocked to see that it was under Brand name of T-Mobile. No where on portal it is mentioned that I will receive T-Mobile G1. From here sequence of problems started.

As I opened the handset, inserted my sim card, I sent the sms for Internet settings from my TATA DOCOMO no. I got a revert MSG, that my phone is not supported for this facility. I was shocked, because one of the reason to buy this handset was internet usage. I called up customer care of TATA DOCOMO, they gave me manual settings. I restarted my mobile after saving settings, and tried surf Google which is there on main screen. But I got the error, ” The process android.process.acore has stopped unexpectedly. Please try again”. This means still I was not able to surf internet. After this I entered Android Market to install free applications and games. But there also I failed. I got the error ” A Network error has occurred. Retry, or cancel and return to the previous screen”. This error came on screen for 10 to 12 times. After once or so I entered application option. I selected the application to download. But there also I got the error ”Download Error
– Download was unsuccessful, Please try again. So I didn’t get any content to download from Android Market. Also phone restart for 6-8 times in last 24 hours. One more issue is there. Bluetooth which I received with this handset for free is also not working. When I am connecting Bluetooth with Handset, it gets connect. But I am not able to hear voice of opposite person, also that person is not able to hear me. And after disconnecting bluetooth from handset, Handset also get mute. So I think along with Handset, Bluetooth is also defective.

I went at HTC Service Center here in Ahmedabad. But they told me that this model is with Agent Warranty with T-Mobile, and HTC cannot do anything directly. You need to contact and T-Mobile regarding the same.

These points I raised shows what kind of disappointment I have seen. I am shocked with this kind of experience faced from and HTC. When you know that T-Mobile is not supporting Internet in Indian subcontinent, then you should not promote these kind of handsets in India. This was the first time for me to deal through And I faced very bad experience.

I surrendered the handset to on 12/06/2012. They told me that I will receive my refund in 21 working days. But till date I have not received the refund. Each and every time I call up on +919223516148, they tell me my complain (Complain No. 3036367) is in process.

I talked to their different executives, lastly today I had a word with Mannun Mani, on 26/06/2012 I had a word with Uttara and except these 2, many a times I had talked to their executives, each and every time they told me that I will get my refund in 2 weeks, but still I have not received my refund.

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