Online Consumer Forums and Consumer Complaints Site

Non Receipt of item and no response to mail/complaint

—

by

AdminPost
in ,

Location/place: Mumbai

Name of company/service: Nokia

I placed online order for Nokia Asha305 mobile from Nokia Site on 02 Apr and payment of Rs 4227. They promised item will be delivered latest by 12 Apr. However, this has not happened and I registered a complaint by e-mail on 12 Apr. Since then there is no response.
The nokia care number (call center) have no answer for last seven days. They have my money also can’t make another purchase from store.
Kindly help and make these big promise companies realise not cheat customers.

Comments

One response to “Non Receipt of item and no response to mail/complaint”

  1. Nokia India Avatar
    Nokia India

    Hi,

    Sorry to hear about your experience. Please write to us on [email protected] and provide us with the following details

    1. Contact Number
    2. Your Location
    3. Device IMEI number.

    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

    Do include the complaint link in order to speed up the process.

    Regards,
    Team Nokia India.

    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Leave a Reply

Your email address will not be published. Required fields are marked *