Non receipt of dress ordered online

Sir, I had ordered for a full gown on online from the website on 2nd January 2019 for the amount of Rs. 499 and the paid the same amount on online on the sameday while ordering the product through my google pay account. Today as on 18-03-2019 till date i didnt received my ordered dress or the amount of same if the dress cant be delivered to me. I had sent so many mails to the mail id in the website but i didnt received any reply from their end or even a tracking status of my order was updated to me. In the website there was not even having a source to cancel the order. Sir I have been waiting for the dress eagerly for 2 months and more, It was a fraud to which I am effected. I request you to take the reasonable steps at the earliest and Protect consumers by not being affected to such online frauds through banning such websites and such fake business dealers who were playing with the feelings of Consumers.Sir, I am a student and I am in my articleship period through which I use to get stipend and I spent my stipend amount for buying this dress and was affected by such fraud. This Rs.499 means a lot for me. Sir I humbly request to take the action against it. Any proof as required more than the attached ones will be made available for you from my end on hearing from you. Thanking you, Kowser Amina

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