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non payment of refund

Location/place: new delhi

Name of company/service: timtara

Order #10161753
Order Date: 31-12-2011
Recipient: gaurav sharma

This order is marked as Payment refund pending

Your Order Contains the Following Items:
1 x Samsung GW731KD-S 20Ltr Grill Microwave Oven

i have ordered this order by timtara.com .i had paid payment through check .they have cancelled my order due to unavailability of product after my 2 months.whenever i called them they say they will refund my balance within a week.i have never experienced this type of online shopping before.help me out

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