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Non delivery of the produce

Location/place: Bangalore

Name of company/service: Timtara.com

Dear Sir,
I ordered a sony xperia mobile thorigh timtara.com last month. But till today I have not received the product till date. I have called several times on their customer service but erverytime they respond bu saying that the product will be deliverd as soon as possible.

Please help me getting my money back

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