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WRITE A COMPLAINT 

NON DELIVERY AND PREMIUM DEMAND

Location/place: NEW DELHI

Name of company/service: COMPETENT AUTOMOBILE-MARUTI SUZUKI

I HAD BOOKED A SWIFT LXI ON 19/07/10,

IT WAS ASSURED TO ME AT THE TIME OF BOOKING THAT DELIVERY WILL BE MADE IN 4-6 WEEKS AND NOT BEYOND THAT.

NOW AT THE TIME OF DELIVERY THE COMPANY IS SAYING THAT

DELIVERY WILL BE MADE IN MONTH OF SEPTEMBER,NOT BEFORE THAT.

ON CONTACTING SENIOR EXECUTIVE- THE REPLY I GOT WAS SHOCKING,
I WAS TOLD TO CANCEL THE BOOKING AND TRY AT SOME OTHER OUTLET,OR IF CAN PAY EXTRA/PREMIUM -THEN DELIVERY CAN BE MADE.

ON ASKING ABOUT REASON FOR DELAY-I WAS ASKED TO LEAVE,
WAS TOLD IF WE WILL GET CAR,WE WILL INFORM YOU.
THIS IS NOT EXCEPTED AND I FEEL HARASSED.
I AM SUFFERING NOW,AS HAD COMMITMENT FURHTER,
NOW COMPLETE MY PLANNING IS DISTURBED BECAUSE OF THIS DELAY IN DELIVERY.

I WOULD HAVE REACTED IF THEY WOULD HAVE TREATED AS CUSTOMER AND HAD GIVEN COMPLTE DETAIL.
Nobody in Competent is giving me present status of my booking, the behaviour of the staff is very ignorant, harsh and pathetic. They simply say if you can’t wait you can cancel the booking (Very harshly and filled with attitude). We have landed in a situation of begging for our car rather purchasing (Matter of shame for Maruti).

THEY ARE TREATING COSTUMER AS IF THEY ARE OUR BOSS AND I WOULD LIKE TO INFORM YOU THAT IF MATTER IS NOT SOLVED IN SAID TIME ,THEN I AM FILLING A CASE AGINST THE COMPANY,AS PER BOOKING INVOICE DELIVERY WAS ASSURED BY 28 AUGUST 10.
OR THEY SHOULD GIVE A VEHICLE FOR THE TIME THEY ARE NOT ABLE TO DELIVERY MY CAR.

DETAIL: OF BOOKING: COMPETENT AUTO MOBILE
21,SHIVAJI MARG,NAJAFH GARH ROAD.
SENIOR EX: MRS ANU

CONTACT: TUSHAR SUNEJA
09873131334
EMAIL: [email protected]

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