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Non-availability of DIS parts for over 5 months

Location/place: Kolkata

Name of company/service: Tata Motors

My DIS parts which was under warranty till June 2012 started giving problem in Feb 2012. The problem was diagonosed by R D Motors [Kamarhatty, Kolkata] engineers and recommeded replacement. The parts total cost is approx Rs. 15,000. The same would have been absolutely free since it would have been covered under warranty till 1 year. Even after repeated follow-ups the same has not yet been replaced and I am now over the warranty period. The reason cited by R D Motors is that the parts is NOT avaliable from TATA. It has been over 5 months and till date the problem has not been resolved.

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