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No support to repair the filter despite many follow ups

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Location/place: Thane/ Maharashtra

Name of company/service: Kent water purifiers

I purchased a KENT GRAND+ MINERAL RO from a retail chain(Reliance Digital) on 16/04/12.Few days after the installation of the filter, water started leaking from the pipe connected to main water inlet. I followed up with the retail chain they guided me to contact the manufacturer as their service was only limited to the installation. I contacted KENT consumer service and lodged a complaint (Complaint no. : B-458/11) and they assured me prompt service. But, its been more than a week and on every day follow up they assure the same. But no technician has arrived from either side and in this monsoon weather we dont have potable drinking water with a small 2 yr old child in the house.

This is complete harrassment of the customer by both the manufacturer and the retail chain.Kindly help.

Jaibalan

Comments

One response to “No support to repair the filter despite many follow ups”

  1. Reliance Digital Avatar
    Reliance Digital

    Dear Sir,

    With regards to your faulty Kent RO, we noticed that you correctly asked for it to be put right by the manufacturer. We also noticed that Kent RO has replied back to your complaint.

    However, if your issue is still unanswered, then kindly share your contact details with us at this link – http://www.facebook.com/reliancedigital/app_316705315043746.

    We will surely look into your issue and help you resolve it as soon as possible.

    Warm Regards,
    Reliance Digital

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