I’ve been facing an issue with Idea network since 22nd May’19. Thus, I followed up with idea customer care and they said, few more people are facing the same issue due to idea vodafone merger which started in Pune( Chinchwad , Pimri , Nigdi and Dehu road ) and it will take 2-3 days to resolve this issue.I kept following up with them, but no resolution till date.
Finally, I visited idea store and they asked to change the sim on 4th June as they are not able to fix it and raised a new request for resolution.
My Request was closed due to system bug 5 times in last one week for which they were unable to give me a valid reason.
In the last 10 days, I have visited idea gallery almost everyday and called customer care multiple times but every time they give me different excuses for request cancellation.
My issue was a network problem and now it has become sim exchange request.
Last week, I visited idea store and their executive said their IT team couldnt resolve this issue and feeling helpless hence they escalated it to Pune Vodafone Head.
From the past one week , I’m visiting daily for KYC request but the system bug cancels it automatically.
Today, they asked me to move to offline process, fill the form and produce hard copy instead of online request so IT will able to trace issue and raise manual request but my number is not activated yet.
Because of network problem , I’m not able to use internet banking and other online service linked with mobile number as I’m not receiving any OTP’s .
Portability is not possible in this scenario as it requires the number to be active.
Guys, be ready to face similar problem s if you are using Idea. Idea Vodafone system is not ready to handle the migration. My number is inactive since last 20 days and they are working on it but not able to resolve, which they claimed they could.
They asked me to send mail on [email protected] and [email protected] for escalation. I have followed up on email as well but didn’t get any reply from idea.
Till date, they have raised 8- 9 request.
Last 2 request numbers are:
You can trace the mobile number from above SR No.