Location/place: Noida
Name of company/service: Home Shop18.com
Hello sir/madam,
This is in regarding to the Videocon V1575 Mobile Phone that I purchased on 2nd of June 2012.
I lodged a complaint with whatever possible ways I was able to reach customer service desk of homeshop18 but all in vain.
So I please request you to please look into this matter and take some serious action against the company for all the mental harassment caused during a long period of two months.
PSB the details,
I placed an order on 30th of May order no. is 912820419.I got this delivery on 2nd of June.
But the mobile phone louds speaker was not working.then I raised a concern to the customer care they told me to return this product via Aramex Courier and told that we will replace your product within 5 working days.But still I haven’t got my mobile phone .I have already paid the money on 2nd of june for videocon mobile phone.
PSB the mail which I got from home shop18.
This mail I got on 25 june.
Dear Sikander Kumar,
With reference to your Order No. 912820419, we have processed your request for replacement of the product.
S.No. Product Description Order Value
( )
1 Videocon V1575 Mobile Phone 1999.00
Please expect the replacement to be delivered to you within the next 7-10 working days.
We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. In case of any suggestions or queries, please feel free to contact us at anytime. We are available 24hrs at your service through:
1. Our Helpline numbers: BSNL/MTNL: 1860 1800 918 (No STD Charges); Or: 0120-4444 918
2. Our internet feedback option: www.homeshop18.com/feedback
Thank you for shopping with HomeShop18
Sincerely,
HomeShop18 Customer Care
This mail I got 5 july
Dear Sikander Kumar,
With reference to your order with HomeShop18, your product has been replaced. We have despatched the same as per the details below:
S.No. Order Number Product Description Order Value
( )
1 912820419 Videocon V1575 Mobile Phone 1999.00
Your replaced product has been shipped vide AWB no. 43900733166 through Blue Dart Courier. Please expect this to be delivered to you within the next 2-3 working days.
We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. In case of any suggestions or queries, please feel free to contact us at anytime. We are available 24hrs at your service through:
1. Our Helpline numbers: BSNL/MTNL: 1860 1800 918 (No STD Charges); Or: 0120-4444 918
2. Our internet feedback option: www.homeshop18.com/feedback
Thank you for shopping with HomeShop18
Sincerely,
HomeShop18 Customer Care
Thanks And Regards,
Sikander Kumar
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