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No refund of money by travel agency on cancellation of tour by the company itself.

Location/place: Kolakata

Name of company/service: ICHHEY, 109/19, Hazra Road, Kolkata-700026, Ph: 24740286

Four of us booked a tour to Shimla via a travel agency named ICHHEY (109/19, Hazra Road, Kolkata-700026, Ph: 24740286) scheduled on 8th June, 2013. They took Rs. 8,000 on 13/04/2013 and Rs. 30,500 on 31/05/2013 as full payment, giving us a receipt and a paper with Terms and Conditions and finalizing the date saying that they had another party that would join us in the tour but did not give their names and address. On 7th June, 2013, at about 21:30 hours, we received a call from the company saying that the other party who were to have the tour with us were unable to go. So the tour was cancelled. We asked for conducting the tour with only us (4 persons) or refund of the money we paid so that we can go ourselves as we reserved our train tickets. They said that they would take us to the tour at anytime within a year. But we do not have the time to go for another tour in the coming year. So, they replied that they will not refund paid for tour. I read their terms and conditions, it was written “But due to any unavoidable circumstances like natural calamity, strike and political disturbance, if the tour is cancelled, passengers have to pay 20% of tour price as compensations”. And this cancellation was not due to any of the above causes but due to the cancellation caused by the company itself. Still they would not refund the money to us.
We would to like to have a refund of the huge sum we paid to the company. Please help us by taking steps against the company and compensation for harassment. Thanking you in anticipation.

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