no refund of bus cancellation

Date 14 October 2018, Bus ticket no. TMBA61394878 . Journey was expected from Gurdaspur to Chandigarh. After reaching to spot bus operator said bus is cancelled. Red bus didn’t informed us regarding bus cancellation and we struggled to reached the destination. Since (30 days passed)i have called and emailed so may times to red bus to refund my amount they simply say bus was not cancelled we will not refund. Even i send them call recordings of the bus operator describing about bus cancellation. Even the bus operator exchanged e-mail to red bus CC my mail. to refund the amount they hardly register your complaint.