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no refund for undelivered item

Location/place: beltola

Name of company/service: myntra.com

i made a purchase from mantra .com one lee shirt vide order no.TRACKING DETAILS – Order No.2830732
Courier:BD | Tracking No:43186145096

but they didnot deliver me the product and when i called them customer service they always says within 48 hrs your money will be refunded/credited to my mantra a/c
but they didnot do this after several request.

i fell cheated and sad after this one day they told me that it is deliverd which is also shown into my a/c which in real didnot happened.

order details :-

08 June, 2012 12:00 PM shipment misplaced;contact customer service guwahati
18 May, 2012 04:12 PM plastic bag – auto tally guwahati hub
18 May, 2012 04:07 PM flight/vehicle/train; delayed/cancelled guwahati hub
17 May, 2012 04:28 PM flight/vehicle/train; delayed/cancelled guwahati hub
17 May, 2012 02:29 PM shipment outscanned to network calcutta hub
17 May, 2012 12:54 PM plastic bag – auto tally calcutta hub
17 May, 2012 02:00 AM shipment outscanned to network bial hub
17 May, 2012 12:51 AM canvas bag consolidated scan bial hub
16 May, 2012 09:23 PM shipment outscanned to network hsr layout
16 May, 2012 01:41 PM shipment inscan hsr layout

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