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No order delivery and refund

Location/place: Bangalore

Name of company/service: Giftstoworld.com

I had ordered a cake on 23rd Nov 2012 on giftstoworld.com to be delivered on 30th Nov and made a payment online. The cake was not delivered on 30th. I tried calling the nos. on the site but they did not pick up my phone nr did they reply to my multiple mails regarding refund. I request some action in this regard.

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