Location/place: NEW DELHI
Name of company/service: HYUNDAI
Date: July 1, 2012
To: Hyundai Motor Company India Limited, India
Hyundai Motor Company India Limited, Korea
Koncept Cars India Private Limited
Dear Customer Relations Manager
Subject: Notice to HMIL to replace faulty car purchased from Koncept Hyundai and damages for faulty services.
I Ashok Aggarwal purchased a white colour Hyundai i10 Magna 1.2 from “Koncept Hyundai”, Green Park on Invoice No H201101607 dated January 8, 2012 (VIN: MALAM51CLBM053164) through Koncept Hyundai. During the last six months since purchase, I have raised several complaints to Koncept for faulty steering in the new car due to which it was difficult to steer the car. I personally spoke to Koncept officials M/s Deepa Sharma, Mr Bakshi, G.M Koncept, Manish Makhija, Mr Dudhenia, and G.M Koncept Workshop recently.
Refer copies of previous written communications raised apart from verbal requests/complaints:
1. Mail sent to March 22, 2012 to [email protected] (copy attached-Annexure 1)
2. Mail sent to [email protected] and Koncept on June 22, 2012 (copy attached- Annexure 2)
3. Mail sent to [email protected] and Koncept on July 1, 2012 on dissatisfaction of resolution of the problem (copy attached- Annexure 3)
The complaints of the car taken up from time to time are as under:
• The steering assembly is FAULTY is too stiff/tight making it difficult to maneuver the car at all speeds-lower speed at the time of pick up as well as higher speeds. Especially the problem is evident and noted after the car is run for 10 minutes as it heats up, the steering also makes a sound if turned 360 degrees.
• The handling of the car is uncomfortable and causes acute shoulder pain due to effort in turning the steering wheel at high speeds.
• Accident Prone driving due to lower turning radius and the steering freezing at speeds as low as 40 and as high as 70-80 kms/hr during city driving. The car is difficult to manage at speed due to steering not supporting the pick-up of the car.
• Poor mileage of 8 kms a litre in the city and 10 kms on a highway (recently noted while driving on a highway) and pick up was miserable as even any other car could beat my car.
The sequences of events and steps taken by Hyundai are as under:
• Car inspected by Koncept Workshop officials after complaints in March, taken to workshop at the time of first service, the situation did not improved a bit and the car had same problems. Customer Satisfaction Note was not signed by me but no follow up done by Hyundai or Koncept.
• Request to send Hyundai official to replace the car due to manufacturing defect and/or visit/inspect and car to be taken to HMP, Mathura Road was unheard and no response from Hyundai except forward complaint to Koncept.
• Car taken to Koncept Workshop in June after second complaint for THREE DAYS and I was assured that the problem improved. Personally handed over a written complaint to the GM Mr Dudhenia (copy attached- Annexure 4) for the problem. The steering was better initially due to greasing but the steering became hard after the car is run for 10 minutes again. No details shared of the work done on the steering whereas they assured that they will REPLACE steering assembly as it was faulty.
• Again wrote a letter to Koncept and they want to take the car again to workshop to inspect/rectify within 3 days of delivery of the car from their workshop.
• Noted scratches on the doors and bumper after the car was delivered at my place from workshop, faulty service. The car was not even cleaned properly and had polish stains on the doors. Extremely dis-satisfied with the service and wrote a written mail of dissatisfaction with c to Hyundai for mishandling. (copy attached with photos of the car-Annexure 5). No response from Hyundai Motors except forwarding mail to Koncept.
• Call from GM on July 2 to pick up car again to workshop for repair. No communication/response or call from Hyundai Motors for the third time serious complaint.
This is to urge that I filed a written complaint to Hyundai including posting of face-book blog of Hyundai BUT I DID NOT GET EVEN A SINGLE MAIL/CALL OR RESPONSE FROM HYUNDAI MOTOR COMPANY IN LAST THREE MONTHS DESPITE SERIOUS ACTION THREATNED TO GO TO CONSUMER COURT IF THE FAULTY CAR IS NOT REPLACED.
If this is a client service, then I am surprised to know the level which the HMIL Company is into.
I was a loyal Hyundai Customer and using a Hyundai Santro (2005 model) and a Hyundai Verna Fluidic. I also drive a Maruti Swift and have used a Ford Fiesta. I have never felt so unheard from any other car company and I am very well aware of how a power steering works. The workshop guys accept the problem at the time of inspection, admit that the steering is faulty but never acknowledge in writing and do not replace.
I am constrained to taking a legal action against Hyundai Motors India for not acting on customers’ repeated requests to replace the faulty car or even send someone to inspect it.
I am a senior citizen and because of this car have developed acute shoulder pain in my right shoulder. In case of any unforeseen damages, I will hold Hyundai Motors as responsible.
I urge to file a complaint in Consumer Court for REPLACEMENT OF MY FAULTY CAR as it was my hard earned money spent on the car and the Company is not taking any action except taking the car to workshop and bringing it back, no details shared of work done or parts changed. It is total carelessness on behalf of Hyundai to not attend the request at priority.
Please note that I am not willing to Hand over the car to Koncept for the third time unless Senior officials from Company visit and inspect and also I am not driving this car any further and is lying unused due to accident prone driving. I urge the Company to please replace my faulty car immediately.
NIKHIL AGGARWAL
Behalf of: SHRI ASHOK AGGARWAL
B-7/107 Safdarjung Enclave Extension
New Delhi-110029
Phone: 9810140122
Cc and written copy sent to: Times of India
Cc and written copy sent to: Customer Relations, Hyundai Motors Korea
Cc and written copy sent to: Koncept Workshop
Cc and written copy sent to: Times of India and consumerforums.in
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