Name of company/service: Airtel
I have purchased AIrtel DVR setuop box online. Within 1 months my setup box stopped working and I got setuop replace 3 time but every time they gave me faulty setup box. I was told that i will get gift of Watch but never got it in 1 month.
I have paid around 5500 in 1 months and not able to see tV from last 10 days.
They are deducting my monthly charges from my account 3010533833.
Dear Airtel Team
This is 25th mail in 1 month. This is third time my newly purchased setup box stopped working
Inspite of multiple reminders you didn’t replied to us. My TV is not working from 5 days and I have been charged unnecessary paying for the channels which I am not able to watch.
Request you to please disconnect my connection and refund my full money. This purchase in done online and was done on 2oth June ‘not even one month’. Please refund our whole money.
Let me know if you can’t process my request I am putting my case in consumer court.
Please treat this mail as legal notice.
Copied same mail to all consumer forums.
Simrat Pal Singh
From: SINGH, Simrat Pal, M&IB
Sent: 15 July 2012 02:47
To: ‘[email protected]’
Cc: ‘[email protected]’; ‘[email protected]’
Subject: 3010533833 setup box not working.
This is 3rd time my set top box has stopped working which I have purchased in just last one month.
This is most expensive in market and even Ridiculous product.
My bad luck that I got it from online to save money and get offer but I didn’t received any gift and setup box stopped working.
Kindly fix the setup box immediately else I am presenting my case to consumer court.
I am really fed up to calls at service desk and need quick action.
My contact number is 9910517771.
From: [email protected]
To: SINGH, Simrat Pal, GBM
Sent: Thu Jul 05 11:39:58 2012
Subject: Re: Gift for Online Purchase
Dear Simrat Singh,
Ref: Email dated 04/07/2012, regarding promotional benefits of your airtel digital TV connection customer ID -3010533883.
We understand that the delay in responding to your email regarding promotional offers must have caused you a lot of inconvenience.
As per your request dated 04/07/2012, your complaint for promotional offers has been registered with us. Our team would be updating you on the status of your complaint as soon as possible.
We hope that this response has addressed your complaint suitably.
Please do write in for further assistance.
Customer Care Executive
Bharti airtel Limited.
Know more about airtel digital TV
• Kindly note that our email ID has changed from [email protected] to [email protected] . We would request you to kindly use the new email ID for all your future correspondence as the old email ID will not be operational post 31-Mar-2012.
• Please keep your set top box switched on standby mode for 30 minutes while recharging, changing of package/ top up and booking a movie for seamless viewing of services.
• Registered telephone number/Address updation takes 24 hrs in system/website.
• You can know your customer ID through the menu option available on airtel digital TV.
• In case you get error code 6 after recharging your account, please sms HR to 54325/8800054325 from registered mobile number and ensure that your set top box is on for the next 30 mins.
Note: In future to get information about any Airtel digital TV channels or top ups SMS GET to 54325 from any mobile number*.
To add top up SMS ADD to 54325 from your registered mobile number* or ADD to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to 8800054325.
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.
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Date: 07/04/2012 06:34 PM
Subject: Gift for Online Purchase
Hi Airtel team
I have purchased Airtel Digital TV online and I was told that I will get Reebok within 10 working days which is still due and not received by me.
My Customer id is 3010533883. and Mobile number is 9910044625. Can you please confirm when will I get my gift.
Simrat Pal Singh