New connection related nightmares

Location/place: Gurgaon

Name of company/service: Airtel

I had been using Airtel Landline and Broadband since 2005. I have recently relocated to Gurgaon and wanted to transfer my connection to Gurgaon. however, this did not happen as i was told by your executives that the location is not feasible. However, i regret to inform that there is a Airtel Landline connection on the ground floor of the house i live in Gurgaon. Its More than a week ago i got a call from one of Airtel’s executive Ms. Garima and she was supposed to get back to me within 24 hours however, her 24 hours are not yet completed. To add to that one of Airtel’s executive Mr. Ram visted me saying that Ms. Garima had sent him to get the application form filled for new connection. He discussed, the plan’s with me and i had given him the CAF form alongwith a three month advance rental cheque in favor of “Airtel”. Airtel is so smart that they banked the cheque and got it cleared and today one of the executive calls me and tells me that the connection is not feasible. If the connection was not feasible then why did he get the application form filled and why did Airtel bank the cheque?


Comments

2 responses to “New connection related nightmares”

  1. Namaste Mr. Malhotra ,

    This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Malhotra ,

    This is to inform you that your concern listed 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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