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Negative response from customer care

Location/place: Agartala/ Tripura

Name of company/service: Airtel

Sir/Madam,
1.I paid my money to retailer for recharge of Rs 110,but I didn’t received any balance, as the retailer send 3 times messages that recharge is not send succesfully.
2.After that retailer told me to call customer care and asked the problem. after that I called customare care on 198, first executive received call, I told my problem his name was Rahul but he didnt gave any remedy for that. After that I asked for to transfer the to his Senior Executive, but didnt transfered the call.
3. Three times I called to customer care and I asked for my problem but they were unable and I asked for to to transfer the the call to Senior Executive, but keeping me hold on the line they rejected the call.My mobile no.is 9862236192 from Agartala Tripura.
4.Submitted for your perusal and neccessary action please.
5.Please accord the information on priority on email id :[email protected] and mobile no:9862236192/9436138351.
Thanking you

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