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NEED TO DO THE COMPLAINT AGAINST ONIDA AC COMPANY

Location/place: ahmedabad

Name of company/service: onida

I KHALIFA ASHIK HUSSAIN M. HAD PURCHASED AC ON 10TH JUNE 2011 AND THE INSTALATION DONE BY ONIDA COMPANY PERSON HIMSELF.

AFTER ALMOST 6 MONTHS IN MARCH WHE THERE WAS A NEED OF AC WE HAVE STARTED IT AND WE FOUND IT IS NOT WORKING WELL OR COMPRESSOR IS NOT STARTING WE HAD REGISTERED THE COMPLAINT ON 15TH MARCH, THE COMPLAINT WAS FOR REPAIRING WHICH WAS TAKEN CARE AFTER ALMOST 10 DAYS AND MEET PATEL A TECHNICIAN HAS CAME FROM SERVICE CENTER AND CHANGED THE COMPRESSOR BUT STILL THE ANOTHER NEW COMPRESSOR WAS NO WORKING THEN HE HAVE SAID TO HAVE THE STABILIZER ATTACH THEN AC WILL SURELY START WE HAVE SPEND 2500RS. FOR STABILISER AND TRY TO START THE AC. BUT THE RESULT WAS SAME AND COMPRESSOR WAS OFF ONLY,

MEEN WHILE MY SON WHO HAS BEEN TAKEN TO STERLING HOSPITAL IN EMERGENCY AND DUE TO THE RISE IN TEMPRATURE AS OUR HOME IS ON TOP FLOOR.

AFTER ALMOST WEEK MR YOGESH SENIOR TECHNICIAN CAME TO US AND AGAIN HAVE CHANGED THE COMPRESSOR BUT STILL ANOTHER COMPRESSOR WAS NOT WORKING. THEN WE HAD REQUESTED TO THEM TO HAVE THE CHANGE OF OUTDOOR UNIT.

THEN A MAN FROM ONIDA A SENIOR TECHNICIAN CAME WITH ONE SHORT OR BAD COMPRESSOR OR OLD COMPRESSOR AND FIT IT WITH OUT DOOR UNIT AND TRIED TO START IT BUT AFTER STARTING IT THE SPARKS CAME FROM METER AS WELL AS FROM INDOOR UNIT TOO.
ONCE HAD ASKED TO CHANGE THE WIRING AND TAKE IT FROM DIRECT METER WE SPEND 5000 RS AND STARTED AC BUT WAS NOT WORKING,

A MAN HAS COMPLAINED TO CHANGE THE INSTALLATION AS THE INSTALLATION IS NOT AS PER AC NEED.
WE AGAIN REQUESTED HIM TO REPLACE THE OUTDOOR UNIT.

COMPANY HAD ASKED ONE SENIOR PERSON TO TAKE THE OUTDOOR AT THEIR SERVICE CENTER TO HAVE THE BETTER TREATMENT.

THEY TOOK OUTDOOR UNIT TO THEIR CENTER AND GIVEN BACK AFTER TWO DAYS BUT STILL RESULT WAS SAME.

THEN IN LAST THEY HAVE JOINED THE COMPRESSOR OF BLUE STAR AC AND HAVE TRIED TO START THE AC, IT WAS WORKING AND A PERSON FROM COMPANY MR SHASHANK HAD COMMITTED TO EXTEND THE WARANTY PERIOD TILL ONE YEAR.

5. MANGELI DAD OR LOSS DURING THE WHOLE PROCEDURE:

SIR ALMOST 4 TIME THE COMPRESSOR HAS CHANGED FROM OUTDOOR UNIT IT IS ONE YEAR OLD ONLY BUT DUE TO REPIT REPAIRING OR CARELESS REPAIRING THE OUTDOOR UNIT IS NOT IN GOOD CONDITION.

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