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My new mobile C5212 not working

Location/place: Neyveli,TamilNadu,India

Name of company/service: Samsung Mobile / Sri Padma Customer Care,Pondy

My new mobile C5212 (IMEI No:35335003443372,353351034143370)purchased in Neyveli on 23.05.2010, Internet not connecting and other network complaints complained to SRI PADMA CUSTOMER CARE ,PONDY (Samsung authorised service centre)on 18.06.2010 and the mobile has been taken for these complaints by SRI PADMA CUSTOMER CARE ,PONDY and they told me that my mobile will be made ready in two days time.Work Order No:H10F1827 dt 18.6.10.
But till now no response from Sri Padma Customer Care .
I have contacted them by phone .But no responsible answer.
Without my mobile my business is affected.
I want to know when my mobile will get ready

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