MTS- Poorest ISP

Location/place: Patna-801505

Name of company/service: MTS

I have a MTS Broadband connection with the number – 9135971514. I had got it recharged it with Rs-999 (Unlimited , speed 3.1 mbps upto 10 GB) for last two billing cycles April-May and Feb-March.
But in both billing cycles, the speed was reduced to 150-200 kbps after 6 GB. The stats of MTS connection also showed around 6GB data usage.
Both times I lodged complaint for it, but did not resolution. in mid May, the Nodal Officer Mr. Roy mailed me the data usage details of complete 10 GB (seemed manipulated to me) ;called me and assured to send his executives to check the problem. It has been over a fortnight and i have not received any resolution.
Is it there that in name of Unlimited plans for Rs-999/= MTS provides only 6 GB data usage to its customers at 3.1 mbps ? I have been asking for its resolution for last 4 months, why is MTS unable to resolve it ? Why MTS stats shows 6 GB data usage and the nodal officer Mr. Partha Roy sends me the details for 10 GB ? Somewhere MTS is making a mess to its customers ? Is there anyway to get back the remaining data that MTS cheats from its customers ?

Thanks
Neeraj Kumar
[email protected]


Comments

One response to “MTS- Poorest ISP”

  1. MTS Customer Service India Avatar
    MTS Customer Service India

    Hi Neeraj,
    We regret the inconvenience caused. Please specify your Contact number so that we can contact you to resolve your issue.

    Regards
    MTS Customer Service India

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