MTNL Landline complaint

Location/place: Najafgarh

Name of company/service: MTNL Landline

I am really fed up by complaining about my telephone, its not working from last month. I went to the Mtnl office situated at Najafgarh 10 times, but the officials there dont even take the complaint seriously, they just say that we dont know till when it will be repaired, DP Kharab hai. I did online complaint 4-5 times but after a day, when I want to check its status it says “There is no complaint pending for this number”, but my phone still does not have the dial tone,
these are the last three docket numbers given by the online complaint system:
1) 2586 on 3rd Aug
2) 2592 on 6th Aug
3) 410 on 10th Aug

I am unable to use the broadband and the phone, still getting the bill, please help me out.
Phone- 25323174
Thanking you.

-Hamraj Singh

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