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Where is my money not refunded

I have given a complaint at my bank they did not give any response

I have purchased a card from whohoo website using my tez payment
Money debited from my tez account but Marchant didn’t get payment
My transaction details
To: Woohoo ([email protected])
Google Transaction ID: CICAglcU-szbCw
UPI Transaction ID: 729121021013
The same confirmed by woohoo by mail that they didn’t get any payment.
Please resolve this problem

Full details
Amount – 1,001
6480001221
Status: Payment successful
Payment started
Payment processed by partner bank
Money deposited in recipient’s bank
In dispute. We will notify you when there is an update.
Date: 18 October 2017, 21:19
Payment successful: 18 October 2017, 21:20
From: Mr. KOTA A V KRISHNA KARTHIK
([email protected])
ssuer Bank: Central Bank of India
To: Woohoo ([email protected])
Google Transaction ID: CICAgicU-szbCw
UPI Transaction ID: 729121021013

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