Money loaded in wallet but not credited

Dear sir/madam
I had done add money of 2000 my airtel wallet no( 8017736879)on 7 Jan 2019 through paytm UPI (9007521208)the money has instantly debited from my bank but in till now it hasn’t credited to my airtel wallet when I have contact to paytm they had saying that they had successfully handover the amount to airtel payment bank but when I contact to airtel customer they are saying that they haven’t got any transaction regarding this but I have the upi reference I’d (900718108352) now pls 🙏 I am requesting you to pls solve my problem bacoz that money (INR2000) is very important for me…….. Pls do something. I can also sent the screenshot of the transaction if u need.

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