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money lapsed

Location/place: India

Name of company/service: 100bestbuy.com

i made a bid for samsung galaxy tab on 14.12.12.they committed at that time that amount invested will remain in my credit & can be used for further shopping from 100bestbuy. earliar it was showing in my credit.but after some time without any information they removed my credit from my account.
i didn’t receive any mail from their side at the time of bid.i got only SMS in my mobile.
now they are asking me about the concern mail which i never received.
you are requested to help me in claiming my credit & also stop these type of sites who cheat their customers.

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