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Mobile phone with Manufacturing defect sold

Location/place: Jaipur-Rajasthan

Name of company/service: Samsung India Electronics Pvt. Ltd., 2nd, 3rd & 4th Floor, Vipul Tech Square, Golf Course Road, Sector 43, Gurgaon – 122 009 and Agoan electronics, D-34 Shanti Path, Pulia no. 1, Raja Park, Jaipur

Dear Forum,
I have purchased few samsung galaxy pocket for some corporate activity at Jaipur on 29th May’12. same has been gifted on 9th June and found that 1 mobile out of the batch is having some motherboard related issue which duly reported to dealer/distributor (Agon Electronics, Jaipur-Rajasthan) & samsung service center where they suggest to get the motherboard replaced but as a customer this is a brand new test carrying some manufacturing defect.

As i have paid for a brand new handset hence do not wish to get it repair within 2 days of use which has been requested to everyone at Jaipur samsung team but seems that no one cares at samsung for a customer hence writing you my concern in hope that i will get my handset replaced without further delay.

As they are not ready to replace the handset hence Requesting for your favor and help

Regards
Amit Sharma
H.No. 177 Girnar Colony South,
Gandhi Path, Jaipur 302021
Rajasthan
India
+919352992287

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