Mobile Insurance Claim

I, Dipika pradhan had bought a OPPO phone and also done insurance for the same (detail given below). Unfortunately my phone got lost and had claimed my insurance. I approached The New India Assurance Company Limited at Kolkata, there I was told to make online claim. There I registered and CIN number (TOCT14419 generated on 14/10/2017) was given. I have also upload all the documents asked in the CIN. But till date I have not received any feedback from there. I request to please look into the matter as soon as possible.
Insurance Reference Number: IRN826035
Master Policy Number: 95000046161100000001
Insurer: The New India Assurance Company Limited
IMEI/ Serial No.: 863084034564518
Brand: OPPO
Model: A1601
Invoice Number: 900
Invoice Date: 29 Nov, 2016
Invoice Amount: Rs.18500
Total Amount paid for AUN Services: Rs.1799
Inclusions: Damage Insurance, Theft Insurance, Pickup & Drop Service

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