Name of company/service: Reliance Communication
I am submitting this complaint with my hope please read.
I am customer of reliance from last 3 years and i had never delayed to make the bill payment. But in Jan-March 2012 i was facing many issues with the datacard (Data card no. 9311197520) connection, i have called many time to customer care but they had not given a single resolution.
So i have decided to close the connection and not made payment for a month in that time period i recieved a call from reliance (Mobile no. 9650247369) she said that sir we are giving you the discount of 1000 rupee so please make the payment of 900. I said madam i want to transfer my datacard postpaid to prepaid so what amount i need to pay she said 900 and sir you need to give a photo and a photo id proof for the same we will transfer your postpaid connection to prepaid. I said ok then a executive come to my home i have given a cheque of 900 and a photo id and a passport size photo to the excutive.
But after 6 days when i called to customer care they said we do not recieved request from payment dept. so we can’t do anything i was requested so many time to open a complaint but they was not written a single complaint…but i have given a feedback to reliance (feedback id:212155331) on 23-07-2012. I also sent e-mails to reliance customer care regarding the same but but no action taken And they also terminated my connection.
Now, I am recieving abusing calls from different different no. thay say that we are taking legel action now you will pay 10,000+ for the same.
Proof which i have:
– Regular followup i had taken with customer care feedback id:212155331
– Mail which i had sent to reliance for help
– Voice recording of that lady who commited to me for converting my connection postpaid to prepaid.
– Voice recording of reliance customer care where i am requesting to write a complaint for this froud.
– Why i pay 900 if i want this type of issues / or their excutive had taken the cheque or low amount.
Please help me to take a legal.