Misleading Customers

Sir,

I send (Blue Dart way bill no. 33678315311) my university assignments to the following address:
Jamia Millia Islamia
Centre for distance & open learnin
Arjun Singh Block
Maulana Mohammed Ali Jauhar Marg
New Delhi- 110025

Now I tracked the progress of my consignment, it was remarked as “Incomplete address/no landmark” Talked to their customer care they don’t want to listen anything just saying it will be returned.
How can this possible it is a known university & I have sent many letters on the same address, then what is wrong with blue dart. Please it’s urgent.
Thanking you


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