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Misguided Information

Location/place: Kolkata, West Bengal

Name of company/service: Associate Professor, Basanti Devi College

I purchased a handbag from Koovs.com, where they promised me a leather bag but delivered a rexin/foam bag which was torn in many places. They have asked me to ship it to their Bangalore address but on what basis can i send the bag and wait for them to refund my money when they already lied about the bag’s material and quality. I have all the e-mails and the required papers with the order number.Please help me out.

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