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MISGUIDE ABOUT CONNECTION

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by

AdminPost
in ,

Location/place: NEW DELHI

Name of company/service: RELIANCE COMMUNICATIONS

I HAVE A PREPAID RELIANCE NETCONNECT NUMBER 7428954281. I HAVE RECIEVED MANY CALLS FROM RELIANCE COMMUNICATION CENTRE (Mr. VIKRAM MOBILE NO.9015166476 DWARKA SEC-7 DELHI) TO TAKE A PREPAID PLAN OF RS. 1130/- FOR 3 MONTHS FREE INTERNET. WHEN THEY HAVE TAKEN 1130/- AND MY ID AND ADDRESS PROOF THEN AFTER SOME DAYS THEIR RESPONSE IS THAT YOUR CONNECTION IS POSTPAID AND AFTER 3 MONTHS OF ACTIVATION U WILL GET A CALL FROM MUMBAI CENTRE TO CONVERT IN PREPAID WITHOUT ANY CHARGES. I HAVE NOT RECEIVED ANY CALL, THEN I CALL TO CUSTOMER CARE AND ASKED.THEY TELL ME THAT U HAVE TO SUBMIT ID AND ADDRESS PROOF AGAIN ON RELIANCE STORE AND NO OTHER CHARGES.WHEN I WAS THERE FOR SUBMITTION OF DOCUMENTS THEY ASKED ME FOR RS. 570/-.THEY SAID IF U DONT PAY THEN YOU CANNOT GET PREPAID CONNECTION AGAIN AND YOU HAVE TO PAY MORE AMOUNT.

TOTALY MISGUIDE FROM VERY BEGINING.
PLEASE HELP ME.

Comments

2 responses to “MISGUIDE ABOUT CONNECTION”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Cheers,

    RCOMcare

  2. RCOM care Avatar
    RCOM care

    ” Dear Customer,

    We tried calling you but we were unable to reach you. We wish to inform you that your number have been migrated to prepaid.

    Cheers,

    RCOMcare
    “

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