Miscommitment of New connection from Bharati Airtel

Location/place: Bangalore

Name of company/service: Airtel

Hi Consumer Forum,

Greetings!!

My name is Dattatreya Gupta Pynda, recently applied for a new Airtel Broadband & telephone connection at Bangalore. I’ve been told that within 4 days the connection will be given and accordingly collected all necessary Docs along with a Cheque. When I enquired at Airtel customer care today they are bluntly saying Port not available.

This is totally unacceptable and I would like to ask for compensation from Airtel in case they are unable to provide a committed connection within 2 days. Because of their mis commitment I don’t have any connection and unnecessarily I shared all my personal Doc’s along with a Cheque and also rejected the other ISP who offered me the internet connection later.

Here with I am providing all the information which was communicated to me through SMS on my Mobile by Airtel.

Date complaint no. Remarks
05/06/2013 1:02 pm 180938663 Req. is in process and post checking availability in your location is
in process.
05/06/2013 1:06 pm -do- Our executive will visit u shortly to get the booking form filled.
05/06/2013 1:10 pm -do- While calling Airtel Customer care executive confirmed that Port
Available, executive will visit to collect docs.
05/06/2013 2:00 pm – Executive visited and collected the necessary doc’s along with
cheque(ICICI 9149) of Rs.500/- with Form No. TBLR 640489
06/06/2013 5:20 pm 14761954 1)Recvd Docs
2)Airtel installation request being processed and will take
approx three working days
Waited for mentioned 4 days and now customer care executive is saying that port not available.

If port is not available how can they take the personal Docs and cheque, Why didn’t they informed till now officially through SMS.

Please help me to have the justice for this case.

Thanks & Best Regards
P.D.Gupta


Comments

3 responses to “Miscommitment of New connection from Bharati Airtel”

  1. Namaste Mr. Gupta,

    This is to inform you that your concern listed on 11 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Gupta,

    This is to inform you that your concern listed 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Namaste Mr. Gupta,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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