Location/place: Mangalore
Name of company/service: Tata Docomo (Telecommunication)
Hi this complaint was raised in the forum on July 23rd 2012.
No resolution.
Hi,
I had given a complaint regarding my plan on 19th Jun’12 and the complaint is not resolved even after 30 days also. every time when i call customer care, they says, you will recieve an update within 48 Hrs. but actually nobody calls me provide the details. I have logged the complaint(#)314266629 on June 19th 2012. they have closed the complaint without resolving the complaint and opened a new complaint on the same. when I asked customer executive, they says to avoid the misses of SLA they are closing the complaint and opening a new ticket for the same so that they meet the SLA. but my complaint is not yet resolved. even I have sent lot mails([email protected], subject ref# M9020611)requesting for the status, even there same thing.
Till now Tata docomo has closed nearly 6 complaint and I have raised only 1 complaint. out of 6, 4 are closed and 2 are pending.
Below are the details,
314266629 – (Closed)Complaint give by me
314303167 – (Closed)
316212387 – (Open)
316630935 – (Closed)
317020309 – (Closed)
317937491 – (Ticket Open)
It would be great helpful, if someone farward this issue to the respective Higher officer in Tata Docomo company and resolve my concern as soon as possible.
Thanks.
Gangadhara
9035938622
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