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LATE RESPONSE FROM CUSTOMER CARE

Location/place: Ghaziabad

Name of company/service: Hitachi

Please find below mail…

2ND No response till now for below mail……………….????

From: Gaurav [mailto:[email protected]]
Sent: 20 April 2013 18:23
To: ‘[email protected]
Subject: RE: LATE RESPONSE FROM CUSTOMER CARE

No response till now for below mail……………….????

From: [email protected] [mailto:c[email protected]]
Sent: 16 April 2013 18:44
To: Gaurav
Subject: Re: LATE RESPONSE FROM CUSTOMER CARE

Dear Sir,

Thank you for writing an email to us.

With Reference to the below mail, understand that you require a preventive maintenance service of your window air conditioner for which you have contacted our helpline vide request number 13041400827. We have spoken to our Service Center to look into the matter and will resolve the concern at the earliest.

In the meantime, if you need any further assistance you can reach us at our Helpline number 0120-3532484 anytime or reply to this email.

Warm Regards,

Mohib
Hitachi Home & Life Solutions (India) Ltd.
“Gaurav”
04/16/2013 06:04 PM To

cc
Subject LATE RESPONSE FROM CUSTOMER CARE

Hi,

I am trying to call up at hitachi customer care since 3rd April for servicing of my air conditioner. I have spoken to customer care thrice every time i got excuse that the system is in updation mode, finally they lock the complain on 14th April’ 2013. Today executive came for servicing stating that this would be paid service

My concern is why i have to pay servicing charges when i have called your customer care on 3rd April. Now i want servicing to be done within the warranty period.

Gauravendra Chaudhary
Flat No F – 3,
Plot No. – 259,
Gyan Khand -1,
Indirapuram,
Ghaziabad – 201010

Mobile No. – 09711860948

Regards,
Gaurav

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