Location/place: MUMBAI
Name of company/service: PASTICCERIA
DEAR SIR
MY SON IN DUBAI PLACED THE ORDER OF CAKE ON 01.06.2012 TO BE DELIVERED ON
ACCOUNT OF MY BIRTHDAY.ORDER NO.53120.
ON 02.06.2012 I RECEIVED A VERIFICATION CALL FOR DELIVERY.BUT
I DENIED THEAT I HAVE NOT RECEIVED.WE HAD MANY GUESTS ON 02.06.2012 AND MADE SEVERAL CALLS FOR URGENT DELIVERY.
AFTER SEVERAL ATTEMPTS WE WERE INFORMED THAT DELIVEY NOT POSSIBLE AND TO CANCEL THE ORDER.ACCORDINGLY MY SON CANCELLED THE ORDER FOR REFUND.
ON 03.06.12TO SURPRISE THE COMPANY CAME WITH DELIVERY WITHOUT INFORMING US ANYTHING,THE DELIVERY BOY JUST HANDED THE BAG TO US AND WENT AWAY WITHOUT TAKING ANY SIGNATURE FROM US.
WE INFORMED THE COMPANY THAT THERE IS NO USE OF THE CAKE NOW AND TO TAKE IT BACK BUT THE PERSON IN CHARGE ON TEL NUMBER 9004297744 TOLD US THAT IT IS NOT POSSIBLE TO COLLECT BACK SINCE THEY ARE AT ANDHERI AND TOLD US TO CUT THE CAKE AND CONSUME IT AND THEY WILL REFUND US THE AMOUNT.
WHEN I DEMANDED THE REFUND THEY REPLIED THAT THE REFUND WILL NOT BE POSSIBLE.
SIR, THIS COMPANY IS SPOILING THE NAME OF COUNTRY IN THE INTERNATIONAL MARKET FOR NOT KEEPING THE COMMITMENT OF DELIVERY AND DELIVERIED EVEN AFTER THE CANCELLATION OF ORDER.
SINCERELY
K K LULLA
9820623141
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