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Item not shipped nor refund initiated

Location/place: Udaipur

Name of company/service: Timtara

I gave two orders on timtara on 20 feb 2013 having ids as Order #10399210,Order #10399208. even after two months the orders are not shipped nor does refund is initiated. I tried to contact their customer care but no one picks up the phone.
The order are worth rs 2597.60

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