Issue with beetel mobile GD-777

Location/place: New Delhi

Name of company/service: Beetel/mobile

Hi,

I bought a new beetel mobile GD-777 from home shop18 on 10th of april, i checked and found there is lot off issue in mobile,

like echo, audio jack etc. i submitted my mobile in nehru place, beetel service center [ Eccelenza service pvt. ltd. 204-205 2nd floor madhuban

builduing 55 nehru place, new delhi-19] on 13th of april and they told me that you can collect in 3-4 days,

i called after 4-5 days and they said you can receive your cell but when i went there they told me that it’s in pending condition, still i did not

receive i called to service center many times but everytime they told that they did not receive part and i called to beetel customer

care 4-5 times and they told the same thing then dont have parts, again i called to service center on friday mr. kapil was there he said they are

escalating this issue to head office and i asked how much time it will take but they dont have any idea i did not use my beetel mobile even a single day.

please find the attachment which i received from cus care.

i would really appreciate if you resolve this issue ASAP.

Thanks and Regards
shyam singh
9289833611
CALL ID : ES0-BM-12-0025853-DW